Return & Exchange Policy

RETURN POLICY

Your satisfaction is our top priority. Plain and simple.

  • Returns on underwear is conditional due to hygiene reasons. Kindly refer to the conditions below;

If within 15 days of delivery you change your mind and provided for hygienic reasons the garment is:

  • Unworn, unlaundered and undamaged;
  • still in its original packaging and has its original tags;

then follow the steps under the section “How do I make a return or exchange” below to request a return. Partial returns are permitted. The shipping & returns charges are free for first time customers and less any shipping charges to customers thereafter.

The returned products go through a Stringent Hygienic & Quality test by our quality audit team using state of the art technological process to analyse the acceptability of the returned products. In case of the returned merchandise failure to meet the hygienic conditions, the garments are discarded and refund is void.

So, shop with confidence knowing that we stand behind our product and your satisfaction.

EXCEPTIONS TO RETURN POLICY:

AUSTRO WILL NOT ACCEPT THE RETURN OF THE ITEMS FROM THE FOLLOWING CATEGORIES UNDER THE RETURN POLICY UNDER ANY CIRCUMSTANCES:

  • For hygienic reasons opened and/or tried underwear
  • Any item purchased outside Austrozone.com

Purchases of products marked as "Final Sale" may not be returned or exchanged. Sorry, no exceptions.

EXCHANGE POLICY

If within 30 days of delivery you change your mind and the garment is:

  • unworn,
  • still in its original packaging,
  • unlaundered, and
  • has its original tags

then follow the Exchange Process below to request an exchange. You won't have to pay the shipping charge for us to ship the exchanged item back to you via standard delivery.

All Returns and Exchanges are subject to approval.

HOW DO I MAKE A RETURN OR EXCHANGE?

For INDIAN Customers: [ Doorstep Pickup available PIN CODES]

  1. Go to our Returns Center
  2. Enter the Order # and your Email Address.
  3. Follow the instructions on the page.
  4. After your request has been approved, you can print a label from our Returns Center and it may take approximately 3-4 days for assigned courier partner to pick up the product from the shipping address associated with that order.

 For INDIAN Customers: [ Doorstep Pickup Not available PIN CODES]

Please, contact Customer Support at care@austrozone.com or leave us a message on the Contact Us Form. On approval, send the items or exchanges to:

AUSTRO E-com. Division,
M D Clothing India Pvt. Ltd.,
No.5/1, College Cross Road,
641601 Tirupur, TN, INDIA.

To ensure a safe and prompt return or exchange, please

  • pack items carefully into a tough box; 
  • use a traceable method to keep track of where your return is; and 
  • include your order number (if you are requesting an exchange, please note the new items that you would like). 

If your order was incorrectly shipped and/or has damaged items, it is important that you return them to us in the same condition that you received them to ensure a full refund.

REFUND

Please allow 2-3 business days upon receipt of your return items for us to process your return. The returned products will undergo an inspection by our Quality Check Team and they will conduct an analysis to determine if the product is suitable for a refund. An automated email will be sent to your registered email id stating the approval status of your returned product.

Products approved for return, refunds may only be made to the original form of payment or issue you a store credit. In case of refund to original form of payment, please note it may take up to 3 to 14 business days to reflect depending on your financial institution and mode of payment.

In case the returned item is ineligible for return or exchange, refund is void.